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Privacy Policy
Your information is for the sole purpose of
processing your order. We do not Spam and we do not sell, rent or share
your information with anyone! If you receive any emails that appear to
be from us but are not concerning your order, It is spoofed and not from
us. Do not give out any personal info or click any links that may appear
in these type of emails.
Terms & Conditions of Sale - Policy
Please Read Our Terms And Conditions Of
Sale Carefully which govern all purchases of goods from us.
These Terms and Conditions may be updated
and edited at our discretion. These terms may not be altered,
supplemented, or amended by the use of any other document (s).
By Completing an order in our shopping cart, or mailing in an order, you are stating that
you are in agreement with these terms and conditions.
We at Advertising Angel, inc and under any selling/website name take
pride in the items we sell to you. We make and resell some of the
most desired personalized items available today.
When personalizing items we use the utmost care to meet your desires to
the best of our ability, thus it is important that you take as much care
in reading about the product you are ordering and giving us your
personalization instructions. We cannot accept liability for
incorrectly personalized items if your instructions were not reasonably
clear or if you didn't read about the product (ie: the website states
it's plastic, but you though it was metal).
Errors - Personalized items cannot be returned unless there is a
spelling error on our part. Upon Request, we will send a sample graphic
via e-mail for your approval, however, all monitor resolutions
differ and you must realize the colors you see may not be the colors we
see and certainly not be the colors printed. This is not to say
that The colors will be wrong, just that shades may shift slightly.
Please check any sample sent for design and spelling to insure it's
correctness. If you approve an item with spelling errors, we
cannot be responsible. We do understand that errors happen
and try to be as fair as possible, so if you've made an error and need
to re-order the product with it's correct personalization, we will offer
you a 10% discount on the product.
If there is an error on our part, you must notify us by e-mail within 48
hours of receiving your order and we will give you a RMA # for return.
No items are accepted for return without authorization by our office.
If you send something back without an accurate RMA # and
your name clearly stated on the outside of the box , it will be refused
at the post office. Items Authorized for return should be shipped back
with all it's original packaging and insured. At the time of
authorization, we will notify you which carrier to use to send it back.
The return carrier is at our discretion unless you are paying for return
freight. You order will be re-made and re-shipped as quickly
as possible. No Refunds will be given.
E-mails -We are not responsible
for lost or mis-directed e-mails. If our mail server is down or
your mail program rejects mail from us, we have no way of knowing that
you sent an email or you did not receive our email to you.
Please check all spam settings on your e-mail client and insure that you
are open to receiving mail from us. In the event our hosting server has
a problem and is down and e-mails are lost, we cannot accept
responsibility. Please be sure your email address is put in
the shopping cart accurately. If your email address bounces from the
shopping cart, we cannot fill your order and will not be able to contact
you.
Most items from us are ordered as gifts,
therefore, we refrain from calling. Also, there are times that our
production takes place late at night which does not lend to calling
customers. E-mail is our preferred source of communication.
Production Time- Most items
produced at our facility are made and shipped within 5-7 days,
however, this is an estimate and may take longer especially during heavy
volume time, Holidays, Back To School, Special events etc.. Any
special design requests may take longer.
If you need your order by a certain date please make sure to tell us!
Please do not assume that because we estimate 5-7 days that your order
will arrive on time. . If we feel we certainly cannot accommodate your
request, we will let you know. If under normal circumstances we
feel we can meet your date needs, we will continue with the
process of your order. We strive to insure your requested
delivery date is achieved, however this does not constitute a
guarantee. Once your order has been shipped, we are not
responsible for carrier delays.
Shipping - Your order will be shipped via UPS, USPS, Fedex or DHL
at our discretion. We attempt to choose the best carrier available
on the day your order ships to get you your order in a reasonable time
frame. If you choose USPS for the cheapest method and we ship UPS,
the up-charge for freight is our responsibility not yours.
Damage in Shipping - We pack our orders carefully and all items
are in perfect condition when they leave our facility. it is very
rare that there is damage during shipping, however, If an item is
damaged in shipping, a claim must be made with the freight carrier.
If need be, we will assist you in this claim. Please notify both
us and the freight carrier within 24 hours of receipt. Keep all
packaging in the event the carrier wishes to inspect the shipment.
Freight Surcharges & your Address - We do not allow for
re-routing of our shipments. Freight carrier charges for
re-routing are hefty. If you request a re-route from the freight carrier
your credit card will be billed $ 5.00 or $ 10.00 depending on the
charge imposed by the carrier. It is important that you give us
a suite #, Apartment # or any important info concerning your address.
UPS will charge the re-routing fee if these items are missing or
incorrect from your
address and in turn you will be charged.
We can only ship to your credit card billing address as stated by your
credit card issuing bank. If you need your order to be shipped to
your work address then you must add this as an alternate address with
your credit card bank. You must also sign for the package when it
arrives.
If you require us to ship to a gift recipient, we request you fax us a
letter stating so, signed with a copy of your drivers license showing
your billing address and a copy of your credit card. Our fax number is
718-336-4276. This is for YOUR protection as the account holder.
Communication & Changes to your order - It is important
that you check your e-mail on a regular basis. We may send samples or
have question pertaining to your order. Delay in your response to
us is a delay in production of your order. Once a sample is
approved your order process continues. If you request editing or
re-design, your order goes back into the art department and may take a
few days for re-sampling. We prefer all correspondence is made via
e-mail so there is a record for review, less errors happen that
way, However, please try to keep your emails precise and to a minimum.
We request you attempt to give the most accurate info during the order
process. We will make our best efforts to alter your
personalization after the order has been received, however, we cannot
guarantee any changes as it depends on how far the order has progressed.
Payment - All payments are made in advance. Credit Cards are
charged prior to production. Checks & Money Orders Received are
deposited and must clear prior to production. This can sometimes take up
to 10 business days. Returned Checks incur a $ 35.00 surcharge. Any
charges not paid will go to collection.
Cancellation Penalty - Once
you have placed your order, it is not subject to cancellation.
In the event of extenuating circumstances and you must cancel, penalty
charges may apply.
If the order was just received an not processed in any way there will be
no penalty.
If your credit card has already been charged and it is in the same day
as the charge, there will be a $ 1.50 processing fee deducted from your
refund.
If your credit card has already been charged on a prior calendar day,
10% + 1.50 will be deducted from your refund amount as we are charged
this by your credit card bank for canceling the charge.
If artwork has been done for the product, 25% will be deducted
from your refund.
If a print has been made 40% will be deducted.
If your item has already been created 75% will be deducted.
Our Right to Cancel - Refuse Service
We reserve the right to cancel your order at no penalty to you for any
reason.
We reserve the right to refuse orders that are of an adult / pornographic nature.
We reserve the right to refuse orders that are in a different language
if we cannot find the meaning, or find the meaning to be
inappropriate.
We reserve the right to refuse orders from out of the United States.
We will not ship to a freight forwarder.
Professional Photography / Logos - We require that all professional
photographs / Graphics are accompanied by the photographers/owners release. Please
do not send professional photographs without said release. Please do not
send any copyrighted graphics without permission. Any
professional photograph sent to us without a release will not be
returned unless you send us a self addressed stamped envelope.
Web images. Just because an image is on the world wide web,
does not put it in public domain. Please do not send images that
you have copied off the web unless you have permission to use it.
Most web images are 72dpi and are not print quality this includes images
from your online photo album.
Security/Privacy - Your Security is important to us. Your
credit cards are charged off line. Your information is kept in the
secure shopping cart until your order has shipped and then it is
deleted. We do not engage in spamming practices. We do not
sell, lend or share our customer list with anyone. If you have agreed to
receive our newsletter announcing new items or extending special
discounts to our subscribers then you will receive mail from us
usually on a monthly basis. You have the option of
unsubscribing from our newsletter at any time. There is always an
unsubscribe link at the bottom of each newsletter. Otherwise, your
information is used solely for your order process and obtaining info
from you pertaining to your order.
~With all that said, Most of these issues never come up
as 99.9% of our customers have been very happy with us and we have been
equally as happy to serve them. Many customers become friends and
part of our extended family. We process their gifts on an annual basis
and enjoy watching their families grow. However, the internet is a big
place and there is always that 01% chance of a problem, therefore these
terms and conditions have been stated to insure that industry standards
are understood. These terms may be amended by us at any given time, so
if you're unsure, it's best to check back prior to placing your order.
We are always thrilled to personalize your day and do our utmost to
insure your satisfaction!
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